The Johns Hopkins Sibley Innovation Hub is a team of designers, strategists, technologists, and Lean masters who work to fulfill the Sibley mission – excellent care for every patient, every time – and vision – to be the role model for innovation in healthcare and wellness for all.
An ambitious goal
In 2016, Sibley Memorial Hospital took on the ambitious challenge of being the national role model for innovation in healthcare, with the largest rollout of lean and design in any community hospital. Every manager, director, VP and C-Suite leader at Sibley is responsible for undertaking four innovation projects a year.
Projects follow the Sibley Innovation Method, our open source three step process of: Listen, Imagine, Do! We also have dedicated Lean masters in the Hub who work on projects to eliminate waste in the hospital setting.
The Tranquility Room - designed by Artist in Residence Yoko Sen, the tranquility room is a space for caregiving staff to recharge.
Centre Sibley - a concierge-like space and team to help visitors and patients with anything they may need while visiting the hospital.
Breast Cancer Toolkit - a package given to breast cancer patients to offer education, resources, and support to make their treatment journey more dignified.
Reducing ICU Alarms - an effort to reduce alarm fatigue and desensitization for clinicians in the ICU, led to a 20% decrease in all ICU alarms.
Interdepartmental Throughput - a project to decrease wait times for patients transferring between departments in our Women and Infant Services division, led to savings of over $54,000 annually and a decrease in median delay time by 64%.
The Sibley Innovation Method
The Sibley version of innovation incorporates design + lean + tech. To make the process simple, enjoyable and approachable, we've cut the jargon. We call it Listen, Imagine, Do!
The Sibley Innovation Hub uses design thinking to find the perfect mixture of what is desirable, viable and feasible. Design thinking is a process for tackling problems. Rather than beginning with the end goal in mind, we begin with the end user. To us, design thinking is about solving problems for our end-user, whoever that may be.
Building a Culture of Design
We believe a culture of design leads to a more engaged, creative and people-centered organization. A culture of design promotes multidisciplinary problem-solving, always with the end user in mind. We’re building on the success of other companies from other industries, like IBM, to get there.
At Sibley, the Hub promotes a see one, do one, lead one model. It begins with offering a two day intensive introduction to design thinking for everyone from the front line to senior leadership. From there, Sibley staff have the opportunity to join a design project. Many go on to lead their own design challenges!
BUILDING A HOSPITAL WITH LESS MUDA
We value efficiency and our Lean masters strive to eliminate waste in the hospital setting to streamline the experiences of patients, clinicians, and other staff when receiving or providing healthcare services at Sibley. Our Lean division works to improve outcomes, save time and resources, and fulfill our mission of excellence and compassionate care - every person, every time.
Run Towards the Challenge
Always Be Designing
Design With, not For
Solve within Arms Reach