Last Thursday, Sibley and the Innovation Hub had the great pleasure of hosting the first ever Innovation Awards (aka "The Hubbies") to celebrate the Design and Lean projects of Sibley staff and teams this past fiscal year. There were an unimaginable number of projects last year—258 Lean projects, and before you catch your breath, 132 Design projects. Imagine that! 390 projects during the year, more than a project a day. Needless to say, there was a lot to celebrate. Everyone entered what they thought to be a regular department managers meeting to find this surprise ceremony waiting for them. The ceremony started with the video below and followed with the announcement of the 6 Lean and 6 Design Awards, presented by the Hubsters. To celebrate their project, each awardee received a glowing 3D printed trophy (made in The Hub) as well as a poster describing their work. Please enjoy below the video, descriptions of each award, and photos from the event. Congratulations to all of the amazing work, and we can't wait to celebrate again sometime soon!
Jessica Barron—Mura Award. Mura is a Japanese word meaning unevenness or irregularity and describes the previous therapy pool schedule. The outpatient rehab team ‘evened’ out the pool schedule providing better community service while simultaneously improving pool and therapist utilization.
Christine Inglisa—Flow Award. The Flow award is given for teams identifying value stream bottlenecks and devising innovative solutions. The Orthopedics team in concert with case coordination, the PACU, and Renaissance has championed improved coordination and discharges as the mechanisms for improving Operating Room efficiency.
DJ Jagasia, Pain Management Passport—Biggest Potential. Some innovation projects deal with massive challenges. DJ, an anesthesiologist, wanted to find ways to get more patients managing their pain with non-narcotic options. In the first week, he talked with 12 nurses and nurse managers about awareness of alternatives. The “Pain Management Passport” he developed highlights offerings here at Sibley like acupuncture, peripheral nerve blockers, and mindfulness meditation that can reduce reliance on narcotics and opioids.
Nneka Okoye—Heijunka Award. Heijunka is a Japanese word that means balance-leveling and elegantly helps organizations meet and sustain demand without compromising resource productivity to support daily operations. To support a healthy workforce, the Occupational Health & Safety team developed a Comprehensive Wellness Program that provide health education, health screenings and events that give employees insights and facilitate personal health changes.
Aly Stalzer, O.R. Board Game—Best Pivot. A pivot in basketball lets you change direction quickly; in innovation, it’s the same thing. Aly wanted to improve changeover times in the operating room and give PTAs more chances to practice table setups. Her project to create an iPad app for O.R. table training flopped when the estimates came in at $100k. Now she’s working on a board game that does the same thing, and it’s actually kind of fun!
Jennifer Abele—Kanban Award. Kanban method is a Japanese word for visualizing the flow of work which aids decision-making about what, when and how much service is needed in order to balance demand with available capacity. To create patient acquisition and retention, patient experience and satisfaction, care coordination and management, efficiency and load balancing, the Emergency Department team identified an Online, self-scheduling and discharge scheduling software application solution that support Sibley’s performance and patient-centered care strategy.
Harpreet Gujral, Weight Loss Journey Timeline—Patient Uplifter. How might we support and uplift patients while they’re here? Harpreet and her team scrutinized the weight loss journey. They built a map of all the touchpoints, and started testing new ways to help patients visualize expectations. They ended up with a beautiful illustrated timeline that helps bariatric patients see what’s ahead and stay motivated to complete their goals.
Kristen Pruski, Physician Engagement—Inclusivity. The “Inclusivity Award” is for the project leader who put in exemplary effort to include diverse voices in her pursuit of innovation. Kristen reached out to a dozen physicians at varying levels of engagement with the Foundation, which earned us eight in-depth interviews. When she saw everything we’d gathered, she got her whole team together to share the insights and generate ideas of what they could do differently.
Brian Crickenberger—Just-Do-It Award. Just-Do-It method means when a solution is obvious to all parties and simply needs to be resolved immediately. To reduce unnecessary administrative cost associated with billing and collection increase, the Revenue Cycle Management & Admissions team took it upon themselves to eliminate late charge write-off by department while prioritizing collection of visit payments prior to or at the time of service is received by every patient, every time.
Lisa Hawkins, Foley Bag Satchels—Stellar Prototyper. This award spotlights someone who experimented early and often. Lisa got her team prototyping CAUTI-fighting solutions in their very first work session, and was hands on all through the process. Today she’s testing well-developed versions of two different prototypes on the fifth floor that are brand new to the world of CAUTI prevention.
Natasha Schultz—Innovation Mindset. Despite best intentions, the constant interviews and observations of an innovation team can be disruptive to any department. Natasha welcomes and enables hubsters again and again, going out of her way to connect them with patients and smooth the way for Listening, Imagining and Doing.
Dennis Reed—LMS Award. Lean Management System provides minimal structures to support daily operations by surfacing abnormalities closer to their occurrence and responding sooner with solutions. The Imaging team has upgraded their management system through application of Lean tools and continuous process improvement.