Have you ever been a patient in the hospital? If you have, the odds are good that by the time you were ready to go home, you were really ready to go home. It's not that the care was bad, or the noise unbearable (hopefully!), but simply that the bed isn't your bed, the noise isn't your noise. So it's understandable, that when a patient's discharge is imminent, a patient is usually ready--Here are my shoes, let's speed this along, my ride is here ready.
Unfortunately, there's usually one more thing that remains to be done: The After Visit Summary (AVS), more commonly known as a patient's discharge instructions.
When Sibley's med-surg nurses came to the Hub asking to improve the process of discharge communication, we were happy to get involved. We only asked for two things: First, that we could try out a new project format we've been using, called a Design Sprint; and second, that the nurses own the project. After 3 weeks of interviewing, brainstorming, synthesizing, and prototyping, we feel confident in what we created: A brand new prompting tool to help the patient think through many of the challenges after discharge that they may not think about. It allows nurses to take the pressure off the AVS as a primary driver of patient education, and makes the entire inpatient stay an opportunity to learn.
Check out our process in the infographic below!